RVA FITNESS RETURNS POLICY
RVA Fitness sources, prepares, and schedules equipment orders based on each customer’s approved estimate and project requirements. These orders involve advance planning, equipment procurement, and commitments of labor and transportation.
All sales are final except for the limited return or cancellation options described below.
Seven-Day Return Request Window
Requests to return equipment must be submitted in writing within seven (7) calendar days after the equipment is delivered to the customer.
The deadline is 11:59 p.m. Eastern Time on the seventh calendar day following delivery. If equipment is delivered in separate shipments, each item’s return window begins on its actual delivery date. Later installation or first use does not extend or restart this period.
Requests received within this window are subject to written authorization, the 50% restocking fee, equipment condition requirements, and applicable service and removal charges outlined below. A timely request will not become ineligible solely because RVA Fitness responds after the deadline.
After this window, equipment is non-returnable for changes of mind, equipment preferences, or project plans.
Cancellation requests submitted before delivery require written approval from RVA Fitness and are subject to the cancellation fee and applicable charges outlined in this policy.
Written Authorization Required
All returns and cancellations require written authorization from RVA Fitness. Submitting a request does not authorize the customer to ship back equipment, arrange removal, or refuse delivery.
Submit requests to the RVA Fitness email address shown on your estimate or invoice. Include:
• Customer or business name.
• Estimate, invoice, or order number.
• Equipment requested for return or cancellation.
• Reason for the request.
• Delivery date and current photographs if equipment has been delivered.
RVA Fitness will provide written confirmation of eligibility, applicable charges, and return or cancellation instructions.
Mandatory 50% Restocking or Cancellation Fee
An eligible, approved return or cancellation is subject to a fee equal to fifty percent (50%) of the agreed equipment selling price of the items being returned or canceled, after discounts and before sales tax.
For a partial return or cancellation, the fee applies only to the affected equipment. This fee also applies when the customer requests different equipment, an exchange, an upgrade, or credit toward another purchase.
The fee is separate from delivery, installation, removal, and transportation charges described below. Paying the fee does not create a return right after the seven-day request window.
Delivery, Installation & Other Service Charges
Charges for services already performed are non-refundable, including original delivery, freight, unloading, assembly, installation, placement, and setup.
Nonrecoverable third-party freight or service costs already committed specifically for the order may also be deducted when documented and disclosed in the written return or cancellation authorization. Costs will not be charged twice.
Services that have not been performed and do not involve a nonrecoverable commitment will not be retained as completed service charges.
Removal & Return Transportation
The customer is responsible for the additional cost of returning approved equipment, including any required:
• On-site disassembly and removal.
• Labor, loading, and pickup.
• Packaging, crating, freight, and transportation.
• Specialized equipment or access arrangements.
Original delivery and installation charges do not include a return visit. Removal and return transportation are separate services and will be quoted for the customer’s written approval before scheduling.
These charges may be deducted from the return proceeds or collected separately as stated in the authorization. If approved charges exceed the available refund, the customer must approve and pay the difference before removal is scheduled.
Equipment Condition & Return Completion
Equipment must be returned in the condition in which it was supplied, allowing for RVA Fitness’s authorized delivery and installation activities. All supplied parts, accessories, attachments, and documentation must be included.
Equipment with additional damage, missing components, unauthorized modifications, or wear from customer use is not eligible for a discretionary return unless RVA Fitness expressly accepts that condition in writing.
The written authorization will establish a return or pickup deadline and arrangements. Customers must make the equipment reasonably accessible and available as agreed. Delays caused solely by RVA Fitness or its arranged carrier will not invalidate an otherwise approved return.
Refunds, Exchanges & Replacement Orders
Approved refunds will be calculated from amounts paid toward the affected items and services, less:
• The 50% restocking or cancellation fee.
• Non-refundable service charges and documented commitments described above.
• Approved removal and return transportation charges.
Applicable sales tax adjustments will be handled as required by law. RVA Fitness will provide an itemized calculation and process any refund due within fourteen (14) business days after receiving and inspecting the equipment, or after finalizing an approved cancellation where equipment has not been delivered.
Replacement equipment requires a separate approved estimate or order. The customer remains responsible for any price difference and new delivery, assembly, and installation charges.
Ordering replacement equipment does not waive charges on the original order. Each order is evaluated separately, and a new purchase does not restart the original equipment’s return window.
Policy Application
This policy applies to orders for which it was provided and accepted before the order was finalized. Later website updates do not retroactively change existing orders.
Any exception must be documented in writing by an authorized RVA Fitness representative. If a signed agreement expressly provides different return or cancellation terms, those specific terms control, subject to applicable law.
RETURN & CANCELLATION ACKNOWLEDGMENT
For Signed Estimates and Sales Orders
By signing or approving an estimate or invoice, the customer acknowledges receiving and accepting the RVA Fitness Return, Cancellation & Exchange Policy.
Eligible return requests must be submitted in writing within seven (7) calendar days after equipment delivery and are subject to written authorization and a 50% restocking fee on the affected equipment. Original delivery, installation, and other services already performed are non-refundable. Disassembly, removal, pickup, and return transportation are additional charges.
Replacement equipment requires a separate approved order, with applicable new delivery and installation charges. Purchasing replacement equipment does not waive fees or extend the original equipment’s return window.
Pre-delivery cancellations require written approval and are subject to the policy’s cancellation fee and applicable charges. Applicable warranty coverage and legally protected rights remain unaffected.